Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ascende-paris.com. Items sent back to us without first requesting a return will not be accepted. Customer is responsible for return shipping.
You can always contact us for any return question at support@ascende-paris.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ascende-paris.com.
Return & Refund Policy FAQ
How do I initiate a return?
To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email at support@ascende-paris.com or through our website's contact form. Please provide your order number and reason for return, and we will guide you through the process.
What items are eligible for return?
Most unused and unworn items in their original packaging are eligible for return within 30 days of delivery. However, certain items such as final sale or customized products may not be eligible for return. Please refer to our Return & Refund Policy for detailed information.
How long does it take to process a refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a certain number of days, depending on your original payment method. Please note that it may take some time for the refund to reflect in your account due to processing times by banks or payment providers.
Do I need to pay for return shipping?
The cost of return shipping is typically the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
Can I exchange an item instead of returning it for a refund?
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item. However, our customer service team is available to assist you throughout the return and refund process to ensure a smooth experience.